1. What is spycella?
Spycella is a brand that sells all-in-one products to help the coily community simplify their hair and skincare routines by reducing the number of products they use.
2. Are spycella's products vegan?
None of our ingredients and formulations derive from animals. Our products are cruelty-free.
We consider making a difference by helping the environment, protecting and valuing the lives of the animals.
3. Are you Black-Owned?
As a black-owned company, our goal is to provide natural hair and skincare to the black community.
4. Are you Women-Owned?
Women carry the wisdom of being detail-oriented and habile when it comes to self-care. That's why you may be assured that all spycella's products are lovingly made, handled, and sent to you by women.
5. Where can I find Spycella?
Spycella is an e-commerce company providing herbal products for the coily community exclusively on www.spycella.com.
If you are a wholesaler wishing to have spycella's products in your store, email us at [email protected].
6. Why are your products so costly?
All the ingredients we use are costly. Because we are still a small business, it is not possible to make deals with our manufacturers to cut the prices lower. We would need more funds to buy the minimum bulk amounts that they request.
That being said, it is not easy for us too. Yet, to help spycella thrive and compensate for the long hours making our products, we have to keep our prices to that rate.
7. Does spycella's customer service respond quickly to emails?
During weekdays, spycella checks all emails until midnight. However, on the weekends, hours may vary. But our team is always up-to-date with providing the best service to our customers.
8. Do your products have shea butter?
Because of its density, we preferred to exclude shea butter in our recipes. We wanted our products to be light and able to melt fast into the hair and skin, which required an ice cream/creamy consistency.
In the future, we hope to formulate more goodies not excluding this time, our famous organic shea butter.
9. How can I collab with Spycella?
You can send us an email or reach us through Instagram (spycellacosmetics). Our DMS and emails are always open.
Then we will discuss how you can join the spice family and be a reliable asset to us.
10. Do you ship outside of the U.S?
Due to the high costs of shipping, we don't have that option available yet.
However, we are working on expanding our business to territories outside of the U.S which will take some time.
11. What inspired you to start Spycella??
A friend. She was into DIYS and encouraged me to experiment with ayurvedic herbs. Then I created a moisturizer I liked. For the very first time, I had a product that worked on my hair. Though, I decided to share it on the market so others can benefit from it too.
Secondly, I was disappointed when I joined a hair brand. I was deceived by not being satisfied with the results of their products. That way, I made it a goal to create my brand which would be efficient but also simple to use without the need to be accompanied by other products.
12. Where does the name come from?
Spice and Cells, since my products are constituted of herbs and spices. Cella was a way to make the name feminine and remind everyone that our hair has cells.
13. What inspired you to use spices as a hair remedy?
Spices and herbs are heavily valued in Haitian culture. We use them in our cuisine but also as health remedies. Spices hold many benefits for the skin including our hair. That way, I make sure to let them play a significant part in my recipes.
14. How to know what type of hair you have?
First, you have to examine your texture or curl pattern. The shape of your hair follicle will specify if your hair is:
- Curly (Type 3)
- Coily (Type 4)
- Wavy (Type 2)
To make it simple, your hair got a design. You can easily see it when you take a single hair strand to have a close look at its shape.
Bear in mind that I am exclusively familiar with types 3 and 4.
Type 4a- S or Springy dense pattern
4b- Bends in a Z pattern
4c- Spiral, like a tight zigzag
Type 3a- Loose/Large curls
3b-Springy curls
3c-Tight corkscrew curls
15. Are there allergens that we should be aware of from your products?
Our moisturizers have the herbs mentioned in the descriptions. However, the body butter may contain nuts and fruity oils (Grapefruits, Vanilla Coconut, Lemon, and Others).
16. What is the shelf life of your products?
The oils and body butter last for a year and the moisturizers range from 6 to 8 months.
17. How do your products work?
a. The aloe moisturizer is an ayurvedic cream that strengthens the hair shaft and deeply moisturizes it.
It's not only a moisturizing cream. It's a treatment altogether.
b. The hibiscus hydrates the hair and is great for neat braiding styles.
Both moisturizers can be used alone on the hair which lasts 3-5 days. That way, the number of products used in the consumer's hair care routine may reduce.
c. As for the hair growth oil, it moisturizes the scalp and promotes healthy growth.
18. When did you register your business?
I started making my first local sales about late August 2020. Then I legally registered my business in April 2021.